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Executive Certificate | AI-Powered Business Operations for Customer Success

A one-day workshop to streamline operations, predict customer needs, and drive measurable growth.
Register
Two people sitting on a couch, discussing business.

The Quay, 100 Queens Quay East, 3rd Floor

In Person

Lead your business into the AI era.

In one intensive day, you’ll learn how to use AI to streamline workflows, predict customer needs, and drive smarter growth — all tailored for small and mid-sized enterprises.

Through expert talks, live demos, and hands-on workshops, you’ll discover how AI can streamline operations, eliminate bottlenecks, and strengthen customer retention with predictive insights. You’ll learn to build scalable, sustainable processes and apply AI-enabled strategy canvases to achieve real, measurable business outcomes.

Why Attend

Your business doesn’t need more tools — it needs better ways to work. This session shows you how AI can uncover hidden inefficiencies, reveal customer insights, and give your team time back to focus on what really matters: delivering value and growth.

 

You’ll learn to:

  • Boost retention using predictive insights to anticipate customer needs.

  • Eliminate bottlenecks by mapping and improving weak spots in your operations.

  • Automate repetitive work to reduce manual errors and free up capacity.

  • Design a 90-day AI pilot with measurable business impact.

By the end of the day, you’ll walk away with:

  • A custom Operations Strategy Canvas for your business.

  • A shortlist of AI tools you can start using right away.

  • The confidence to lead AI adoption across your organization.

Key Outcomes

  • Customer Success Transformation
    • Map your customer journey using AI for seamless onboarding, delivery, and retention.
    • Use predictive dashboards to identify churn risk and new growth opportunities.
  • Operational Efficiency
    • Redesign workflows and remove bottlenecks with AI-driven insights.
    • Automate manual tasks to improve accuracy and output.
  • Scalable Growth
    • Align operations with ROI-focused improvements.
    • Develop a 90-day pilot plan to test AI initiatives with real results.
  • Future-Ready Leadership
    • Learn frameworks that balance efficiency, compliance, and innovation.
    • Build the mindset and strategy to lead AI-powered change.

Who Should Attend

This program is built for SME leaders in Southern Ontario who want to strengthen how their businesses operate and deliver value:

  • Business Owners, Founders & CEOs

  • Chief Operating Officers (COOs)

  • Vice Presidents of Operations

  • Customer Success Directors

  • Heads of Delivery

  • Growth & Strategy Leaders

No technical background required — just your business challenges and the readiness to lead smarter.

Questions? Contact Noor Harbi nharbi@bot.comin

Apply for the session

Our Executive Certificates are designed for companies meeting the eligibility requirements outlined above. Your application will be reviewed by one of our team members, who will connect with you within 3-5 business days to discuss your program status.

Fields marked with an asterisk are required.

Is your company MAJORITY owned (50% or more) by person (s) who identify as: (select all that apply).

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